Jackrabbit Reviews [Apr,2026]: Is It Worth It?

A significant number of reviewers report poor customer service experiences, citing difficulty reaching representatives, unresponsiveness to emails, and unhelpful or dismissive support. For example, many customers mention that the phone line directs them to email, but they receive no response, as one reviewer stated, "Don’t buy from jackrabbit. I’ve ordered shoes and never received them. They have no customer service."

Many customers complain about issues with order fulfillment, including cancelled orders, items being out of stock after purchase, and significant delays in shipping. Several reviewers mention receiving notifications weeks after placing an order that their items were unavailable, with one stating, "Just had received an email that my whole order was refunded due to item being oversold. Going through the online checkout does not ensure the securing of purchased product."

Numerous reviewers express frustration with the returns and refunds process, citing difficulties in obtaining refunds for returned items, being charged return shipping fees, and experiencing delays in receiving their money back. One reviewer shared, "They were easy and reasonable with pricing to PUT AN ORDER THROUGH. BUT.....returns/exchanges are a NIGHTMARE."

Some customers report receiving defective or used products, and express dissatisfaction with Jackrabbit's handling of these issues. Several reviewers mention that customer service refused to assist with returns or exchanges for defective items, as one reviewer noted, "I purchased ASICS running shoes that were clearly defective with fabric that pulled apart at all points of tension. When sent pictures, Jackrabbit customer service simply refused to back up their sale."

Several reviewers report issues with shipping, including long delivery times, damaged packaging, and receiving incorrect items. One reviewer noted, "My shoes came in boxes that were tore up like a jigsaw puzzle."

A small number of reviewers mention positive experiences in Jackrabbit's physical stores, praising helpful and knowledgeable staff. For example, one reviewer stated, "I had to make several trips to the store in order to make changes until I got the right orthotic. Each time I came back to the store, the clerks were polite, knowledgeable and helpful."

Some reviewers mention finding good deals and competitive prices on Jackrabbit's website. However, this is often overshadowed by negative experiences with customer service and order fulfillment. As one reviewer said, "Found a pair of shoes I was looking for and was unable to find the color and size elsewhere. The price was better than anywhere else."